BUY BRUX

FAQ's

Welcome to our FAQ, we are excited that your are considering Brux Night Guard for Teeth Grinding. We have tried to answer the most common questions.

Shipping, Ordering & Deliveries

Below are some common questions about shipping and ordering.

What payment methods do you accept? Credit cards, AmazonPay, etc.

We accept most major credit cards including Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Digital payment methods like the following are also accepted: AmazonPay, ShopPay, ApplePay, PayPal, and MetaPay.

An FSA debit card or HSA benefits card with a MasterCard, Visa, or other card logo should work for most people. If not, it's possible to use one of our accepted payment methods and the payment receipt can be turned in for reimbursement. We always recommend checking with your benefits representative if you are unsure to avoid placing an order that will not be approved or covered.

How long will it take for my order to arrive? What is your shipping policy?

We do our best to process and ship orders the same day we receive them that are placed Monday through Friday before 12 noon Pacific time.

Orders placed Friday afternoon through Sunday night will usually be shipped on Monday. Orders placed on holidays are generally processed and shipped the next business day.

With that said, our official Shipping Policy states, "The processing time for most orders is usually 3 to 5 business days. After that, delivery time within the United States is usually 3 to 6 days. Please keep in mind that during holidays and inclement weather, this time may vary."

All orders are shipped via USPS and originate from Los Angeles, California. Standard orders are shipped USPS First Class Package and generally take 3 to 5 business days to be delivered depending on the distance from Los Angeles.

We also offer USPS Priority Mail that is "estimated" to arrive within 1 to 3 days for many parts of the country, although that is not guaranteed. 

The expected delivery date does not come with a money-back guarantee for the cost of shipping if it takes longer than estimated. Please allow additional delivery time for orders placed around holidays and other high-volume mail periods.

What happens if I receive a delivery confirmation but my package has not arrived?

Most of the time our customers will receive a shipping confirmation email with a tracking number they can use to follow their order online. They will also receive a delivery notice confirming the date, time, and location of where the order has been delivered once it arrives at the final destination.

Occasionally, a delivery confirmation will be sent to the customer but they cannot find the package in the location listed on the delivery notice. When that happens, here are some recommendations...

  • Maybe it was delivered to a neighbor's mailbox by mistake, but marked as yours. Check with your neighbors to see if they received it.
  • If you have a central mail area for everyone in your apartment, condo, or townhouse building, it may have been left out of the mailbox in the general area. If so, check to see if a neighbor grabbed it by mistake.
  • If the delivery notice states it was left on the porch or at the front door of your house, maybe it fell off the porch or blew into the yard. Make sure to look around the general area.
  • It is possible it hasn't actually been delivered yet, and is still on the mail truck and will be delivered later in the day, even though the carrier marked it as delivered. If you haven't received any other mail for the day yet, wait until all mail has been delivered for the day. Sometimes a mail carrier will deliver letters and envelopes and return later in the day to drop off packages.
  • Review your order confirmation email to verify the address you provided was correct when you placed the order.

Although it is rare, we have experienced all of these issues in the past. We know how frustrating it can be to receive a delivery notification when it has not actually been delivered yet, or in the location noted on the delivery confirmation.

All of our tracking relies on the data provided by the U.S. Postal System, and most of the time it is pretty accurate, although we have seen mistakes happen for both our business and personal mail delivery.

Please be patient, and we usually recommend checking with neighbors and waiting another day to confirm it has not been delivered. After that time, email us with your order and delivery information and we will do our best to track it through our system and offer alternative options to ensure you receive your delivery, and provide other accommodations if necessary.

Do you ship to Canada or other countries?

We currently ship to all areas of the United States, including Alaska and Hawaii. 

Unfortunately, we do NOT ship to Canada or other countries outside of the United States at this time.

Can I place an order by phone or do you have a telephone support number? How can I contact you?

We do not have telephone support numbers or accept phone orders, and all orders are placed by the customer through our website. This helps to minimize mistakes on the shipping address and other customer details.

Many people also feel more secure because only the customer will know the credit card number used for payment and none of our employees will ever see it.

If you have any questions about Brux Night Guard or your order, you can email us from our Contact Page and we will respond to you as soon as possible.

Do you accept payments with FSA or HSA accounts?

We have had customers successfully use FSA or HSA accounts to purchase Brux in the past.

If you have an FSA debit card or HSA benefits card with a MasterCard, Visa, or other card logo, it will usually work because we accept those types of cards.

If your card doesn't have one of those logos, you can try it to see if it works. If it doesn't work, some people are able to use a regular Visa or MasterCard and then send in the receipt for reimbursement.

We always recommend checking with your benefits representative if you are unsure to avoid placing an order that will not be approved or covered.

Molding and Fitting

Below are some of are common questions about molding your Brux

Can I remold my Brux?

Yes, it's possible to remold Brux again to get a better fit.

However, if you molded it to the top teeth, it will not remold properly if you switch to the bottom teeth and remold it. The same is true if you mold it to the bottom teeth and then switch to the top teeth. Once it has been molded for either the top or bottom teeth, it should only be remolded for the same side.

After boiling, bite down and then use your fingers and thumbs to squeeze the guard around the front and back side of your teeth and suck hard to form a good fit. Alternate between squeezing and sucking for up to a minute during the molding process.

Do you have any tips for molding Brux?

You should have a snug fit after molding Brux and it should stay put when you open your mouth.

We have a video on our website at the bottom of our molding instructions page to help guide you through the process. https://www.bruxnightguard.com/pages/mouthguard-molding-instructionsIt really helps to use your fingers and thumbs to squeeze the guard around the front and back side of your teeth and suck hard while molding. Alternate between squeezing and sucking for up to a minute during the molding process.

The first time you mold your Brux it might not be snug, so immediately boil again and squeeze with your fingers and thumbs around the front and back. Keep it in for a minute during molding. This will result in a snug fit and it will not fall out.

Top or Bottom - which is better?

It's difficult to say whether the top or bottom will work best because each person is different. About half of us here wear it on top and the other half prefers the bottom. Our customers have confirmed the same thing.

It is really a matter of personal preference, although if you have small bottom teeth, the top will probably work better.

If you mold it to the top teeth, you can't switch to the bottom, or vice versa, because it will not remold properly.

You might be able to try it on your teeth before boiling to get a rough idea of which side you think will be most comfortable.

Will it keep my mouth open while I sleep?

Even though Brux is larger in the front than traditional guards, most people do not have any problem completely closing, or keeping the mouth closed while wearing it.

For people with a very small mouth, it may keep the mouth slightly open while sleeping. If this is the case, a slimmer dentist-made guard might be a better option.

For people who need to keep the mouth closed all night, a "sleep chin strap" can be purchased inexpensively on Amazon or other retail stores. Sleep chin straps can be helpful for a variety of issues like snoring and teeth grinding while sleeping, and they work well with night guards like Brux.

Product

Below are some common questions about the Brux Night Guard

What is the Brux Night Guard?

The Brux Night Guard is a small mouth guard worn at night while you sleep that protects your teeth from grinding and clenching.

Why is it called "Brux"?

Brux is short for "Bruxism," which is a condition that affects nearly 40 million people in the U.S., including children and adults. Bruxism is the medical term for clenching or grinding teeth either at night or during the day.

What causes Bruxism (teeth grinding and clenching)?

Bruxism is one of the most common sleep disorders, although it also occurs during the day. It is a habit frequently caused by stress or anxiety. It can also be caused by an abnormality in the mouth such as a recently chipped or missing tooth.

Can Brux be worn during the day?

Yes, it is effective at any time of the day or night, although most people will wear it at night when they can't consciously monitor or stop the problem.

Will the Brux Night Guard completely stop clenching or grinding?

It will probably not stop clenching or grinding for most people. Rather, it is designed to save the teeth from unusual wear or chipping caused by grinding and clenching and relieve symptoms caused by night time clenching and grinding. For some people, it may make the habit of clenching and grinding on the mouth guard more recognizable so they stop the habit.

Does it have to be worn every night?

Many teeth grinders only have periodic problems or flare-ups when they grind, especially during stressful times. During these times, they often wake up in the morning the next day with a sore jaw from clenching or grinding during the previous night. These are the most important times to wear it to save the teeth.

Why doesn't the Brux Night Guard go all the way back to cover the molars where many people clench?

It's true that many people clench and grind their back teeth, molars, and even wisdom teeth. The unique design of the Brux Night Guard places the emphasis of the bite on the front teeth, which relieves stress on the back teeth and jaw. It also provides a lower profile in the mouth than full-sized mouth guards and because of this, it's more comfortable to wear for hours while sleeping.

What makes Brux different than mouth guards from a dentist?

The biggest difference between Brux and night guards from a dentist is the price. Most dental night guards cost approximately $600. That cost is out-of-pocket and usually not covered by insurance. At $59.99, the Brux Night Guard is nearly one-tenth of the cost of many dentist-made night guards.

  • Lower cost - $59.99 vs $600
  • Smaller profile and less intrusive in the mouth
  • Can be fitted at home in boiling water
  • Can be re-molded for a different fit if needed
  • Works for either the top or bottom teeth depending on the user's preference – but not both
  • The outer material that contacts with the teeth is softer and more comfortable
  • Underbite and overbite protection wings
I've never worn a mouth guard at night. Will it be uncomfortable?

Most people report it's a weird feeling to sleep with a mouth guard at first and some even describe it as uncomfortable and difficult. Like anything new, it will probably take some time to get used to, but it is worth it to give it some time. If you've ever worn eyeglasses or contact lenses for the first time, you'll understand. New eyeglasses and contact wearers frequently have itchy eyes, headaches or pain on the bridge of the nose.Over time, the wearer usually adjusts in the span of several days or weeks, and after they become comfortable with the new devices, they accomplish their goal of better eyesight.

How do I store and clean the Brux Night Guard when not in use?

The Brux should be rinsed in water after each time it is worn and placed back in the protective case when not in use. We recommend it should be rinsed or soaked in hydrogen peroxide periodically. Hydrogen peroxide is inexpensive and safe to use and this can be done once a week, or even daily. It is also recommended to use hydrogen peroxide for cleaning during and immediately after any illness. Read our cleaning instructions

It only comes in one size? Will it fit my teeth?

It works well for the majority of adults and most people have a good experience. Some people with a particularly small mouth or teeth should consider a slimmer guard custom-made by a dentist.

Where is the Brux Night Guard made?

We're proud to say the Brux Night Guard is made in the USA and not overseas like many other mouth guards.

What is Brux made of? Are the materials safe?

Brux is made from food grade materials that are BPA-free, non-toxic and safe for use as an oral appliance. Brux does not contain latex. We spent a long time researching materials that would be safe and non-toxic. Brux is FDA cleared and successfully passed all federal biocompatibility tests for cytotoxicity, sensitization, and irritation.

Is Brux Night Guard FDA Cleared?

Yes, Brux is FDA Cleared and passed all biocompatibility tests for cytotoxicity, sensitization, and irritation.

What if it doesn't work for me?

We're confident that the Brux Night Guard will protect the teeth from grinding and clenching for most users. Still, some users may have a problem with fit due to very unusual teeth patterns. It should NOT be used if you have missing teeth or wear braces, caps, implants, dentures, retainers or other external surface devices. Brux needs to remain firmly in place while sleeping and should not be used if any teeth issues prevent this from happening. For those rare occurrences where it doesn't fit at all, or there is a product defect, contact us for a Return Merchandise Authorization number by filling out the Return Authorization Form at the bottom of the return policy page.

How long will Brux last?

It's difficult to say how often Brux should be replaced or how long it will last because each person is different. Some people wear it every night, while others only wear it for a few nights a month when they notice they are grinding or clenching more than usual.

It also depends on how severely you grind or clench. We have had some very heavy grinders order a new one approximately every 12 months. Some of us here have been using the same one for 3 or 4 years.

Brux is made with two different materials to improve the durability and longevity, so it should last quite a while for most people.

We offer discounts for repeat buyers by emailing us for a discount code.

 Special Circumstances

Below are some of are common questions about different situaitons.

Does it help with TMJ?

Brux Night Guard is designed to protect the teeth from grinding and clenching and not to cure or reduce the symptoms of TMJ.

Can Brux be worn by children?

The current version of Brux Night Guard is designed for young adults and mature adults who have all of their permanent teeth. Because there are so many different variables for children, such as smaller teeth, gaps from adult teeth that haven't come in yet, and other factors, we don't recommend the current version for children under 18. We are considering a youth version in the future after we have more research information.

Can Brux Night Guard be worn with braces, caps, crowns, veneers, dentures, etc.?

Brux Night Guard should NOT be used if you have loose or missing Front Teeth or wear braces. It should also NOT be used if you have caps, crowns, veneers, a bridge, implants, fillings, dentures, retainers, or other external surface devices on the Front Teeth.

Brux needs to remain firmly in place while sleeping and should not be used if any teeth issues prevent this from happening.

Even if the dental work is on the Top Front Teeth, we do NOT recommend using Brux on the bottom teeth.

However, if the dental work is on the back teeth behind the front 3 or 4 on each side, it will be okay to use it.

Will Brux work if I have an overbite or underbite?

Bite problems are known as Malocclusions and the two most common types are overbite and underbite. Brux will work for many people who have a "slight" overbite or underbite, but for those who have a more severe or pronounced case, we recommend checking with a dentist first to find the most appropriate solution.

Will it work if I have a sensitive gag reflex?

For most people, Brux reduces the gag reflex compared to other full-size guards that go all the way to the back teeth. It's difficult to say if it will be effective for everyone because each person is different. But we have had a very positive response from our customers who said it worked much better than full-size guards they had used in the past.

Will it help stop snoring?

No, Brux Night Guard will not cure, prevent, or relieve snoring symptoms.

Can it be used with a CPAP for sleep apnea?

Brux Night Guard is designed to "protect the teeth from grinding and clenching" and not to cure or help with sleep apnea.

With that said, we have had customers who use a CPAP machine for sleep apnea also use Brux to protect their teeth.

It's important to note that it is not recommended for use with all CPAP models. If the CPAP uses an air hose over the nose it will be okay to use it.If the CPAP uses a mask or mouth air hose, we do not recommend using Brux Night Guard at the same time.

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